Service Specialist III

Location: Fort George G Meade, MD
Date Posted: 08-23-2018
Active TS/SCI with Polygraph required before consideration!

Shift: Monday - Friday, 10:00 p.m. - 6:00 a.m.
Job Overview: Accountable to the Service Desk Lead to be an expertise-based, mission-service-focused point of contact, across the globe, for the IT “hands-on-the keyboard” user into the IT environment. Interacts effectively, courteously, and directly with both the First Line Service Analyst and the IT user in order to resolve technical issues, and answer queries and requests for service that originate by telephone, web-based portals, e-mail or other methods. Also acts as the interface to the NSA mission-specific service IT user or infrastructure.

Required: IAT level II certification (Security+), experience with VMWare Client, Windows Active Directory, Linux command line syntax, network infrastructure background

Desired: experience with Splunk 

COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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